Shipping policy

Delivery Policy

Where we deliver

We deliver to addresses in the United Kingdom: England, Scotland, Wales, Northern Ireland and BFPO addresses.

Cost

Delivery is free on every order. There are no minimum spend requirements and no surcharges at checkout.

Timescales

Orders are dispatched on a tracked service and typically arrive within 2 to 5 working days of dispatch.

Orders placed before 2pm on a working day are normally processed the same day. Orders placed at the weekend or on a public holiday are processed on the next working day.

Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and BFPO addresses may take longer.

Tracking

You will receive a dispatch email with a tracking number as soon as your parcel leaves us. If you have not received a dispatch email within three working days of ordering, check your spam folder and then contact us.

Packaging

All orders are sent in plain, unbranded outer packaging. There is nothing on the outside of the parcel that indicates what is inside or who sent it.

If your order does not arrive

If tracking shows no movement for five working days, or the parcel is marked delivered and you have not received it, email support@trynordian.com with your order number. We will open an enquiry with the carrier and, if the parcel cannot be located, we will resend or refund at your choice.

Under the Consumer Rights Act 2015, goods must be delivered without undue delay and in any event within 30 days unless otherwise agreed. If we miss that, you may cancel and receive a full refund.

Wrong address

Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately, we can usually amend it before dispatch. Once dispatched we cannot redirect the parcel, and re-delivery to a corrected address may be chargeable.